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Feb 10, 2022Liked by Timothy Noah

Having grown up in the DC area, can confirm. The vast majority of mid-tier federal employees are high-minded people who take pride in serving the public, and the grunts pushing paper at Social Security or wherever are no different than service employees anywhere else. We can probably make life better for both those employees and the customers they serve, by investing more in efficient IT and thoughtful process streamlining (like Al Gore's "Reinventing Government" program, which people often unjustly mocked at the time -- it produced real savings in time and money, for both the government and people who need service from the government). To a large extent, negative experiences of government bureaucracy have to do with Republicans willfully raising the administrative burden on users. The GOP position is that it is better to waste $10 per person to screen people, even if that means that you spend $1000 screening a hundred people, you screen out one person who was going to get $1 in "undeserved" benefits, and you _also_ block another ten people from getting benefits they deserved (and desperately needed).

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